Privacy Policy and Terms & Conditions


Thank you for visiting our Site (as defined below) and reviewing our Privacy Policy and Terms and Conditions (this “policy”). MD Helicopters, LLC and its group of companies (collectively “MD Helicopters”, “we”, “us” or “our”) are sensitive to the issue of confidentiality in online interactions and are committed to protecting individual privacy across our range of Sites, mobile applications, products, solutions, and services.

This policy applies to all visitors and users of the Site and certain other services provided by us that link to this Site. Some of our services and Material (as defined below) could be subject to additional terms and conditions or adopt different privacy statements, or privacy notices that supplement this policy, to better fit certain transactions or to comply with local privacy laws. If a service, transaction or other arrangement has its own privacy statement or a supplementary notice, the provisions of that statement or supplementary notice will take priority if conflicting with this policy.


For purposes of this policy:

  • “Material” means the products, services, resources, information, data, specifications, photographs, text, audio, video and other content displayed on the Site; and
  • “Site” means, and related websites.
    By using this Site you agree to the terms and conditions in each section of this policy. If you do not agree with this policy and each of its terms and conditions you should immediately stop using the Site. The information contained in this Site is protected by applicable copyright and trademark law.

If you have questions regarding this Site or this policy, please contact us at the link on our Homepage.

We may revise these terms of service for our Site at any time without notice. By using this website, you are agreeing to be bound by the current version of these terms of service.


Privacy Policy – General

We offer some services that do not require you to provide any personal information while other services may include the collection of personal information from and about individuals for a variety of purposes. In providing this Site we might collect the following types of information:

Cookies and Tracking Pixels
When you use the Site, we may send one or more small files containing a string of characters (as cookies or tracking pixel image files) to your computer, which uniquely identify your browser or computer. We use this method to improve the quality of our service, to store your preferences, and to track Site usage.


Server Log Information

When you use the Site, our servers automatically record information that your browser sends whenever you visit any website. Such server logs may include information such as your Internet Protocol address, web request, browser language, browser type, the date and time of your use and one or more cookies that can uniquely identify your browser.



When you email or contact us, we may retain your communications in order to process your requests, respond to your inquiries and improve our Site, products and services.


Your Personal Information

When you register with a part of our Site or submit information to us we may ask you to provide “Personal Information”, examples of which include:

  • first and last name;
  • employment information, job title or role;
  • mailing address;
  • phone number;
  • email address;
  • credit card or other payment or financial or bank account information;
  • shipping and billing information;
  • login credentials;
  • passport or government identification information;
  • gender;
  • date of birth;
  • country of residence; and
  • background check information.
    We may combine the information you submit in order to provide you with a better experience and to improve the Site quality.


Other sites

This Privacy Policy applies only to our Site. We do not have any control over other sites we may link to from within our Site. You should be aware that other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Also, some of the services we use may include different privacy practices or terms of use and various legal agreements, including through the use of third party search engine optimization or analytics services or our “Social Media Channels”, examples of which include Facebook, Twitter, Instagram and LinkedIn.

Except as set forth in this policy, we will not provide your personally identifiable information to any other entity unless authorized by you, although we may securely store your information with services that we use. Your Personal Information may be used to manage and administer our relationship with you and third parties, to deliver and enhance our services and to meet legal, regulatory and risk management obligations. Additionally, some information may be shared in the aggregate with third parties for the purposes described in this policy or other supplementary privacy notices for specific transactions or Material. In addition to the above, such purposes may include:

  • Ensuring the technical functioning of our network;
  • Providing services, including the display of content;
  • Auditing and analysis in order to maintain, protect and improve our services;
  • Identifying you if we believe we need to in order to enforce compliance with this policy or to protect the rights or property of our Company, Site, or customers; or
  • Complying with applicable laws, including those pertaining to technical data, the U.S. Department of Commerce or the U.S. Department of Defense.


Security of Personal Information

While we make a good faith effort to prevent third party, non-affiliate access to Personal Information, you agree and understand that internet communications may not be secure. Thus, we cannot warrant or guarantee that your Personal Information will not be disclosed to or accessed by parties other than those authorized under this policy. Thus, to the extent allowed by law, you agree and understand that we will not be liable for actual or consequential damages caused by such disclosures of your Personal Information and in no event will we be liable in excess of any funds you have paid to us in connection with your disclosure to us of Personal Information.


Update or Removal of Your Personal Information

At your request, we will make reasonable efforts to correct, update, change or delete any Personal Information you may have provided via the Site. Please contact us to learn more.


Email Communications

By applying to become a customer, purchasing products from the Site or contacting us, you consent to the use of your email address and phone number for communications from us.

Types of email communication include, but are not limited to, the following:

  • Purchase order and confirmations;
  • Emails regarding the safe operation of our aircraft;
  • Transactional emails;
  • Website registration/login information;
  • System update announcements; and
  • Newsletters or new product or company information.

If you would like to unsubscribe at any time from communications with us, please use the unsubscribe link at the bottom of most of the communications you receive from us.

You agree and understand that to enforce this policy, resolve disputes, or provide information to satisfy applicable laws, regulations or proceedings, we may need to retain your Personal Information. Additionally, you understand and agree that your Personal Information may be retained by us in residual back-up files that are a function of our server back-up systems.


General Conduct and Limited License

This Site and its Material are owned and operated by us. Our Site’s Material is copyrighted and protected by U.S. and worldwide copyright laws and treaty provisions. In addition, our Site Material is protected by trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

No content from this Site may be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way. The sole exception to these restrictions is that you may access, display, and print one copy of the Site Material solely for your personal, internal, informational and non-commercial use on a single computer. No other use of the Material is authorized. You agree that the copy of the Material maintained shall be kept intact and shall retain all copyright, trademark and any other notice in the same form and manner as any such notice appears on the Material or on the Site. You may not remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server.

You understand and agree that any permitted use of the Material and the Site is at your own discretion and risk. You will be solely responsible for any damage to your network, software or computer system, and for any loss of data that could result from the use of the Site or the Material.

Nothing on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of our trademarks without our written permission. Requests to use trademarks owned by other companies which may be mentioned on this Site should be directed to such other companies. We aggressively enforce our intellectual property rights. Our name and logo may not be used in any way, including in advertising or publicity pertaining to distribution of materials on our Site, without prior written permission. You are not authorized to use our logo as a hyperlink to our Site unless you obtain our written permission in advance.

While visiting the Site or interacting with any of our Social Media Channels, you shall not submit, post, publish, distribute or transmit: (a) material that is illegal, indecent, obscene, libelous, defamatory, false or misleading; (b) material other than that which may be requested by an interactive application or tool on the Site; (c) unsolicited advertising, promotional material, or other forms of solicitation; (d) material that would infringe the intellectual property, privacy or other rights of third parties; (e) a computer virus, worm, Trojan horse or other element destructive to the Site or any of our hardware or software accessible through the Site; or (f) a digital or manual signature, password, or other element impersonating our employees, or any forged TCP/IP headers or parts of a header, in an attempt to gain unauthorized access to our computers, software, data, accounts or databases.

You may not, without our prior written consent, use any computer code, data mining software, “robot,” “bot,” “spider,” “scraper” or other automatic device, or program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the web pages, data or content found on this Site or accessed through this Site. You also may not engage in the mass downloading of files from the Site; use the computer processing power of the Site for purposes other than those permitted above; or flood the Site with electronic traffic designed to slow or stop its operation.

Violation of these restrictions will be a violation of one or more laws and is expressly prohibited by law. If you violate these restrictions, you may be subject to civil and criminal penalties. If we grant you permission to waive these restrictions, the permission terminates automatically if you breach any of these terms or conditions. Upon termination, you must immediately destroy any downloaded materials and printed materials.